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Spirit's new strategy: Be a less terrible airline
When low-cost carrier Spirit Airlines begins new service from Hollywood Burbank Airport to Las Vegas later this month, passengers may be surprised to find the carrier do something it hasn't been known for: Arrive on time. And when the Florida-based carrier lands in Sin City, the chances that Spirit fliers will file a complaint about the service will be much lower than in the past. The carrier that shook the airline industry a dozen years ago with its ultra low-cost fares and high fees has… (www.msn.com) 更多...
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Never had issues with Spirit the few times I've traveled with them but yet... all US carriers (low and std cost) need to understand that there is always room to improve, specially regarding to client service.
Second only to Allegiant
degree of customer "survice???" indifference. Needs more than new mouthwash and a change of deoderant to remedy this mess. Lets see how many more seats they cram into the A200'S than the swiss airline or the baltic airline does. That will be a clue to their real thinking.