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Airline CEOs Disappointed U.S. Has Not Frozen Gulf Carrier Capacity

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The CEOs of three U.S. carriers are disappointed the government has not frozen the Gulf carriers’ U.S. expansion, and are renewing their call that Emirates Airline, Etihad Airways and Qatar Airways not be allowed to add new flights to the country until the case over alleged subsidies is resolved. (aviationweek.com) 更多...

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preacher1
preacher1 7
One thing that folks fail to realize, is that overseas countries still think that customer service is an honorable rather than demeaning thing. People over there actually take pride in doing a good job. Don't think we can say that about the U.S. big 3.
THRUSTT
THRUSTT 4
Preach on Preacherman!!!
grinch59
Gene Nowak 2
I agree preacher. But on top of this, aren't these some of the same companies that demanded deregulation in order to become more competitive? Now that apparently it is biting them on the backside, they want us to re-regulate for their convenience. You can't have it both ways!
preacher1
preacher1 1
That's been 45 years or so back and I have slept some during that time. Companies probably. A couple of those CEO's weren't even born and the other just a kid, so I doubt if they were in on it.
grinch59
Gene Nowak 1
Only really speaking about industry attitude. Give me freedom from controls, except when it hurts my pocketbook, then protect me!
Moviela
I do understand American carriers have lost the customer service they once had because of intense price competition. This is only made worse by all the free tickets swirling around Frequent Traveler programs. You get service at Nordstrom's because you pay for it. At Wal-Mart, you are on your own.

Along comes Gulf carriers flush with pockets full of dollars and a desire to have a first class transportation system to get out of the sandbox from time to time. They have cheap fuel, low wages, miniscule infrastructure costs, and they use volume buying to beat huge discounts out of EADS and Boeing.

Where did they get all this money? They used a cartel that would be unlawful in the US to overcharge for oil.

Now they attempt to use similar methods to gain advantage in US, EU, and Asian air transport markets. US carriers cannot operate freely in their markets, because they are too small. Never mind being charged market price for fuel, while local carriers have better "arrangements."

Congress has the Constitutional mandate to "regulate commerce" and they should start before our international transportation system is foreign owned.
preacher1
preacher1 1
Well, they have about lost OPEC so I guess now they going to AIRPEC
ADXbear
ADXbear 4
I agree with Jeff.. the US Airlines need to return to customer service, stop treating us like cargo.. give us some space, recognize American are NOT 170lbs and 5'10".. most If not all people will pay for some civility in the air... Heck, Even Southwest Kicks your butts for seating.. This middles east carriers know what people want... suck it up and compete.
andyc852
I have to agree with Jeff.
Customer service is one of the true ways to differentiate your business, and most US carriers are now appealing at this. We just flew on Hawaiian from New Zealand and they were excellent but have a Delta flight PHNL - KATL tomorrow that is an 8+ hour leg and the only food is "for purchase"
The US airlines are keen to fight for freedom from government "interference" except when it appears to suit their bottom line and then the bleat like sheep! Grrrr!
jeffinsydney
jeff slack 4
U.S. Airlines need to put the word customer back in customer service.

Then they would not complain about the mid east carriers anymore.
They would not have to; their customer numbers would rebound so quickly it would make these complaining CEO's heads spin.

I used to fly exclusively QANTAS or a US International carrier because of service and reliability.
I changed nearly a decade ago and I will not go back to US carriers until they re-invent themselves back to what they were or better.

Now it is QANTAS and Emirates nearly anywhere I want to go in the world.
wx1996
wx1996 1
Yes US carriers need to improve customer service, but lack of service is also caused by the US consumer. Consumers refuse to pay for service. Studies show that for less than $5 that most consumers will switch to the cheaper flight. Just look at the most complained about carrier, Spirit, and their very rapid growth with no service at all. Their loyalty numbers for repeat fliers are higher than the big 3. They complain all day about the service but keep flying them.
preacher1
preacher1 1
Well, this is just like an American company going overseas for lower production costs, only in reverse. Government may have to get involved some if we want our flag carriers or we will be looking to all foreign owned carriers. I don't have all the answers but something, centered around service is going to have to happen.
patpylot
these big three execs are wasting time running to the government for help, when what they ought to do is so simple and precise:give your passengers a flight worth paying for. Give service that is real service, from initial phone call to baggage retrieval. Think southwest airlines with more seat room. We in this country have a tradition of honestly seeing the problem, rolling up our sleeves, and trying and trying and trying again. You will notice I did not say to emulate Ryanair with bigger seats. or Spirit airlines. Our legacy big three carriers are so out of focus with service that they are not clear on what the word means. And it shows,
jcazalot
jcazalot 2
With Emirates I can fly KIAH > Dubai for $900 round trip on a A380 two weeks from now.
With Delta, I can't get a one-way ticket from New Orleans to ATL for under $500 unless it's 6 months out.
Money talks.
maddog65
Les Heinke 1
Andy,
I took that same flight (Delta Flt 836) in 2012 or 2013 and food was provided plus you could purchase items from the EATS menu. Maybe things have changed, since when I flew that route, now to HNL I take a different route on Delta to help out my skymiles account.

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