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Southwest Airlines schedule stabilizes after holiday meltdown but costs are still piling up
Southwest Airlines stabilized its schedule over the weekend after about 16,000 cancellations, but its systemwide holiday meltdown could cost it hundreds of millions of dollars. Southwest canceled 304 flights since Friday, 2% of its schedule, most of them on Monday when U.S. airlines faced bad weather and ground stops in Florida tied to a Federal Aviation Administration equipment outage. (www.cnbc.com) 更多...Sort type: [Top] [Newest]
I will always fly with southwest airlines it's not the airlines fault with all the commotion with lost luggages and strange passengers
I have flown on SW since the 1980s traveling back and forth between PHX ( The old brick Terminal 1) and San Antonio usually with a less than 15 minute stop in El Paso. My neighbor was a captain and I flew in the jump seat on 1 occasion when he was my pilot. Things are a lot different now and maybe seat assignments and more hub and spoke service is something they need to consider along with getting a modern scheduling system. Paper and pencil worked 40 years ago when SW was tiny and served the southwest only. It is a huge airline today that should have updates their technology years ago.
As a loyal WN customer for business and personal travel from the time they 1st started flying into BWI, I really missed them when we moved to SC, just south of CLT. Although WN never said BWI was a hub, I can only remember 2 times in 20+years that I had to change flights to get to a destination. I could fly non-stop to SAN, LAX, anywhere in FL and everywhere in between. Their flexibility in changing and canceling flights when I need to was a wonderful.
Now, AA is the only game in town for CLT and I have had nothing but problems using that carrier. Notably, I’m retired and no longer fly for work (don’t miss that at all) but I have started booking flights on DL rather than take a non-stop or direct AA because of the customer service. And several of my flights were business/first class.
I sure hope WN will get their act together AND survive.
Now, AA is the only game in town for CLT and I have had nothing but problems using that carrier. Notably, I’m retired and no longer fly for work (don’t miss that at all) but I have started booking flights on DL rather than take a non-stop or direct AA because of the customer service. And several of my flights were business/first class.
I sure hope WN will get their act together AND survive.
Southwest management has acknowledged that they have a serious problem. That's nice, but recognizing that you have a problem is only the first step. Given their current situation, they could melt down again at any moment. Next time they melt down I don't want to be holding one of their tickets.
After several years of preferring Southwest for personal and business travel, I'm going to be choosing away from Southwest until there is some sort of confirmation that they have fixed their crew scheduling system. The only way to be sure will be for them to get through a future winter storm doing no worse than anyone else.
After several years of preferring Southwest for personal and business travel, I'm going to be choosing away from Southwest until there is some sort of confirmation that they have fixed their crew scheduling system. The only way to be sure will be for them to get through a future winter storm doing no worse than anyone else.
The problem is they were “forced” to admit they had a problem!
Southwest ought to be renamed "SOUTHJEST"