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United prepared for switch to a single computer system
So-called cutover, scheduled for March, carries risks of disruptions for customers, but airline has taken extensive measures to ensure it will go smoothly (www.chicagotribune.com) 更多...Sort type: [Top] [Newest]
I spent 45 minutes on the phone with United 2/2 and 2/7 due to a canceled flight with a reschedule that would have missed connections, and no notice sent to me about it. Even after they fixed my missed connection with me paying for a hotel room and having to fly to my connection a day early, they still didn't update the reservation until my second call due to their staff being trained on Continental reservations system and low staffing at United. Anything has to be better than United. Poor PR, poor customer service, making their training time my problem.
Sounds very stressful and a really miserable time. Hope the next trip is better.
Geez and someone had the audacity to comment on one of my stories with, "It must be a slow news day". This is like watching paint dry.... boring!
Having been involved a few times in switch over of large computer systems. For the most part, they went smooth - oh a few small problems. And when it goes wrong, well . . . .
Hope this merging into a single computer system goes smooth. Depends upon how much time they have practice it to try and avoid problems.
Hope this merging into a single computer system goes smooth. Depends upon how much time they have practice it to try and avoid problems.
No doubt Murphy's Law will happen during this change over, it always does to some extent.
Hopefully its not the same people who did the cutover for Virgin America...