Good treatment and friendly staff. I was able to, in advance, arrange for a crew car for about 2.5 hours and park my plane overnight. There were no fees other than what I paid for 16 gallons of 100LL. The next day a lineman fetched me a stepstool when I needed one during preflight.
I was here in June. Positive experience. The self-serve fuel system is a little tricky, but a line guy came over and took care of it. He mentioned he keeps trying to cover up the inapplicable parts of the instructions with a marker, but it keeps fading.
I unexpectedly landed here at night after experiencing an inflight electrical failure. I was immediately met by a lineman who moved my airplane to the maintenance shop next door and helped me leave a message and the keys for them. He also called a taxi for me to take me to a motel. The next day I returned and Cutter let me borrow a crew car at lunchtime. Wifi is available.
Because of my multiple positive experiences with this FBO last year I returned today. I had an appointment two miles away and I was provided with a crew car. A little over two hours later I departed with the tanks topped-off (done prior to my return) and two cold bottles of water that were handed to me as I preflighted (that was a nice touch).
I was here for the weekend with some other athletes. What made this decision easy was the courtesy shuttle to our hotel and the availability of a shower before we left town. There were no charges other than what I paid for fuel.
Top-notch service. FYI, for a light single piston the overnight fee is $40 per night (this was effective Feb. 1, 2011). There's a security fee of $15 if you take fuel (enough fuel waives the ramp fee). Complimentary shuttle service to and from the strip hotels (the shuttle arrived quickly when we called for pick-up).
Good experience once again. Good cookies and coffee too. Shower facility was available to me and my passengers. Tie-down fee is $5 per night charged by the city. The FBO didn't charge any fees other than what I paid for fuel.
Good experience. Crew car was available for me for up to two hours to drop off a passenger north of downtown Seattle. No charges other than what I paid for fuel. Note that the courtesy shuttle is available only if a line worker isn't too busy and they have to keep at least two line workers on site at all times.
Excellent customer service by the counter person. She printed out public transportation schedules for me, let me use an office phone for a local call (so that I wouldn't incur cell phone roaming charges), brought me coffee, and gave me walking directions to the bus stop. Parking fee is $18 waived with purchase of 20 liters of fuel.
Although they don't sell 100LL they have sort of adopted the city ramp next to their ramp. Lineman marshaled me into a spot on the city ramp and chocked my plane. They allowed me to use their facilities for no extra charge. The customer service representative had also booked a hotel room for me downtown (they have a special rate with the Aladdin Holiday Inn that includes breakfast) before I arrived. Just a warning that their wifi apparently doesn't allow VPN connections.
Crew car was available for me upon arrival and I was quickly on my way as my plane was refueled (crew car free for one hour for those who purchase fuel). After I got back there was a change of plans and Aimee was able to find me a hotel room at a special rate across the street. They shuttled me over. There were no ramp fees, but an overnight parking fee of $15 (plane was securely tied-down at all three points).
After parking at the fuel pumps I was immediately met by a lineperson (who is an aviation student at BGSU) who refueled the aircraft as I gathered my things. She provided me with the crew car (Dodge Grand Caravan) for 90 minutes to run into town. No charges other than for fuel.
Met late at night. Was driven over to the north end of the airport to meet my friend who had gone to the wrong address. Plane was pulled up near the door the next day which was helpful on a very hot and humid day. Because I arrived on a Sunday and ordered fuel immediately I received a discount of 50 cents per gallon on my fuel order. There were no other charges.
They found me a hotel room and shuttled me over. The fuel order was completed before I left so I was able to take care of the bill right away and not have to worry about it in the morning. The next day one of the line persons carted my luggage over to the plane.
Diverted here after hours due to weather. Self-serve fuel and a warm pilots lounge with a bedroom which allowed me to get some sleep before departing a few hours later. Sofa in another room and recliner in main room allowed passengers to nap. Two bathrooms and kitchen. Coffeemaker, stove, refrigerator, freezer, microwave, and vending machine. No one else around. Suggest a sign be conspicuously posted with a list of after hours services available (or what isn't available such as food delivery from town or car rental).
Great service. Was parked by the door on arrival and the rental car brought to the plane. They pulled the plane up to the door prior to departure. It looks like they provide fuel discounts on the weekend. Linemen were very attentive.
I arrived a couple of minutes past the usual closing time, but they waited for me. Very friendly and superb service. I was able to bring the rental car to the plane prior to departure. Cookies were good and they put my water bottles in the fridge while I was flight planning.
We were in town for the weekend. The follow-me van was waiting for us as we entered the ramp. The parking spots have steel cables running across the ramp with three-point tie-down chains that the van driver attached to the plane for us.
They had the shuttle to the strip for us (a really nice executive-style sedan). The taxi ride back from the Palazzo was $45 plus tip during a weekday early afternoon.
Overnight tiedown fee for a Cessna 182 is $10 per night with the first night waived with fuel purchase of at least 20 gallons. Overall it's definitely much cheaper than McCarran if your stay is at least two nights and you're not renting a car.
Excellent service. They arranged a good hotel for me nearby even though most of the hotels in the area are less than stellar. And they provided me a ride there. They were also quick to get me going when I departed a day earlier than planned. No fees for the first night with minimum fuel purchase and only $8 per night thereafter.
Rolled-up to the self-serve fuel island and discovered the ground cord was broken so I had to move the plane to the other side of the island to use the other pump. There were no receipts available from the machine so I had to pick it up inside. By the time I finished the cafe had closed a few minutes earlier (3pm on weekdays). And the coffee pot was empty in the pilot's lounge. But, the drink vending machine was working and it was cool inside. And I had a place to flight plan.
Excellent service once again. Lineman marshaled me into a spot in front of the doors right away and they had my rental car waiting for me. Tie-down was $12 per night for a piston single and other fees were waived with a fuel purchase. And the pre-departure muffin was tasty.
Although I came in after hours the self-serve fuel was available (and cheap!) and the FBO had a door code for after-hours access. There was actually a CAP cadet meeting going on inside. The Keurig in the kitchen was a nice touch.
Second time here and still great service. They had a hotel room reserved for me and shuttled me over. The next morning they pulled the plane over to the self-serve pumps. No overnight fee since I topped-off even though it was only self-serve.
I think this airport gets overlooked, but it's a nice place to stop. The self-serve fuel is available 24/7 (the card reader is unusual, but it does work and provides receipts) and the building can be accessed 24/7 (no vending machines or microwave inside). I decided to stay overnight and called the airport manager to see if he knew which hotels offered shuttle service. He came and shuttled me to the hotel and picked me up the next morning. He's a great guy.
Parked myself when I arrived, but they took good care of the plane while I was there. No tiedown fees and hangar was $25 for the one night a severe storm came through. I arrived a day earlier than originally planned and they secured me a good hotel room on a few hours notice.
Made an inflight decision to divert here. Despite my unexpected arrival I received the same great service I've received in the past. The plane was refueled before I even stepped inside the building. They found me a hotel room at a really good rate and shuttled me over. My AOPA membership resulted in a fuel discount and the first night's fees were waived.
Awesome FBO. I called 20 minutes out and asked for a taxi or crew car. They brought a crew car to the plane after I parked. And parking was easy since the follow-me cart was waiting for me when I exited the taxiway. Plane was refueled when I returned from my appointment and Kimberlee had plenty of lunch suggestions for us.
Excellent service. There's a weekend fuel discount of $1 per gallon. For a light piston single the facility fee ($25) is waived with the purchase of seven gallons of fuel. There is a security fee of $5 and overnight parking is $10 per night.
Stopped here last weekend to meet another aircraft for a dog transport. Plane was refueled quickly, the counter person brought out water and a dog treat, and didn't bat an eye when the dog had an accident (my passenger did mop it up). Fresh coffee was nice too.
Excellent service. Arrived in the evening and directed to a spot right out front and shuttled over to my lodgings. Plane was fueled and staged on time. Costs for a single-engine piston are $15 security fee, $40 facility fee waived with 15-gallon fuel purchase, and $20 per night after the first night. Plus the landing fee charged directly by the city.
Excellent service. I arrived at a slow time so they shuttled me to my accommodations even though they were outside their usual shuttle area. 50 Cents per gallon weekend discount on 100LL. Minimum fuel purchase waives $39 handling fee and 50% of $50 overnight fee.
Great customer service. Got me a rental car on short notice and I was also able to use the shower in the maintenance shop (probably helped that it was a weekend and not in use). First night fee of $10 waived with fuel purchase.
I diverted to Chandler for weather and parked on the transient ramp, but two guys from Chandler Air Service came over and checked to see if I needed services. They made sure I knew the appropriate gate codes for the transient ramp building, their hours of operation and phone number, and offered me a golf cart ride to the landside if I wanted to call a taxi.
Cheap self-serve fuel. If you buy fuel the door lock code for the terminal building appears on the receipt. There's no one inside, but there are restrooms (there appears to be a shower stall too), places to sit, what appears to be kitchen facilities, etc. There are only four tie-down spots, however, so be aware.
Marshaled quickly to a spot and they brought the fuel truck right away even though I wasn't departing the same day. They were very flexible when I called to let them know I would stay an additional day. Cost for a light piston single was $5 per night with the first night waived with fuel purchase.
Excellent service as usual. Immediately met upon arrival and marshalled into parking spot. Fuel order and rental car were handled as directed. Pilots lounge has comfortable recliners. Cookies and coffee available.
Handling fee waived with fuel purchase and overnight parking for a light piston single is $15 per night.
Excellent service as usual. I showed up earlier than planned for departure and they went and got my plane staged right away. Good coffee choices and the half sandwiches in the lobby were a nice touch. 50-Cent per gallon fuel discount for AOPA members with membership card (which they still on file for me so I didn't even have to ask for it). $40 Facility fee waived with sufficient fuel purchase. Overnight parking for single-engine pistons $5 per night plus $15 security fee.
Excellent service both last year and last month. During last year's visit they got me parked and I was out the door in under ten minutes. They asked at the front desk if I was an AOPA member for what looked like a ten cents per gallon discount without me having to ask for it. And a lineman guided me out of a tight parking spot when I was ready to depart. I was there for only a few hours so fees were waived since I bought enough fuel. I also lost a running belt which they found and quickly mailed to me after they laundered it! During last month's visit (again only a few hours) they had our rental car ready and at planeside after we parked. After we returned we were able to freshen up and get going in a timely manner once we were ready.
Thanks to Gabriella and the others for excellent service and accommodating my schedule.
Shout out to the line guy who proactively held on to my plane's strut as a small jet taxied by and then ran off to his next assignment before I could get his name.
(Previous review 3/31/2019) The atmosphere is that of a small, family-owned, business where the employees take a personal interest in making sure their customers' needs are met. They found me a good rate at a nearby hotel and shuttled me as needed. Handling multiple arrivals and departures was no problem for them. I wasn't charged anything other than for fuel (although I imagine I met the minimum).
My first visit here and they were awesome. Immediately marshaled me to parking even though I wasn't expected. Plane was topped-off while I was still at the FBO. Overnight tie-down for a single-engine piston is $12. And they had hot coffee in the morning.
Returned this past weekend and got the same great service I previously received. They were also very responsive to my email requests. Overnight tiedown is still $10. Weekend fuel discount now only 50 cents, however.
Very good service. Parked by the fuel pump (no credit card reader) and immediately met and refueled. Loaned me the crew car so I could run into town for lunch. Couldn't get onto the wifi, however, due to it being password-protected and the password was unknown.