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US airlines thrown a curveball as consumer habits change post-pandemic
CHICAGO, May 10 (Reuters) - Shifting travel patterns by consumers in a post-pandemic world are forcing airlines to guess at what is the "new normal" as they seek to adjust by cutting flights, revamping networks and packing even more passengers into planes. (www.reuters.com) 更多...Sort type: [Top] [Newest]
Times like these are what the big CEO's get paid for. They will have to make some tough choices and ultimately please the customer, or lose business and market share. I've been using Delta exclusively the last year and overall have been happy with them. Yes, they have canceled flights, made us switch aircraft because of issues, but their product is fairly consistent. More snack choices, good perks for those who use their services regularly have kept me there. What do y'all think of the other Legacy carriers?
I agree. Delta is generally superior to United and American. It is interesting that Delta has always paid its largely non-union work force well, but has remained competitive fare-wise, but Delta customer service is definitely superior..especially during irregular ops.
American has certainly changed since the merger with USAir.
I agree wholeheartedly. I've had United ticket agents rip Visas out of my passport (when did they become anointed with Customs and Border Patrol authorities???), Flight Attendants behave rudely and unprofessionally, Flight Crews that can't make simple, coherent PA announcements. American is just sloppy. I had a chance to fly on British Airways recently, and I honestly thought that would have been world class compared to US carriers, but alas, I was wrong there, too. They had no organization and no sense of how to deal with people. 500 people at a gate waiting to board an A380 and they might as well have just called a free-for-all for boarding. Got back on a Delta itinerary on my latest trip and it was so much smoother and put-together.
My thought on who to be "ultimately pleased" as you reference, is not the customer (assuming you are referring to passengers as the "customer") but the shareholders. Boeing may be a good case study.
My 2 cents worth.
My 2 cents worth.
they don't care as long as the airline is doing well and they the get their royal paycheck they could care less about the people that make their paycheck possible.