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Exceptions to American Airlines’ New Policies: Changes to American’s Rebooking Policy

American Airlines recently changed its contract with flyers to remove protections flyers may come to expect. Now, AA explicitly states that it isn’t responsible for rebooking passengers when AA or its partners “cancel a flight or route.” If there’s a delay or cancellation, AA clarifies that its “sole obligation is to refund the remaining ticket value”—even if that means stranding passengers. And when AA does rebook you, the airline only commits to rebooking you “on the next American Airlines or… ( 更多...

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k1121j 1
LET US NOT FORGET THE DOT REMINDED AIRLINES ON APRIL 2020 "Carriers have a longstanding obligation to provide a prompt refund to a ticketed passenger when the
carrier cancels the passenger’s flight or makes a significant change in the flight schedule and the
passenger chooses not to accept the alternative offered by the carrier.1
The longstanding obligation
of carriers to provide refunds for flights that carriers cancel or significantly delay does not cease
when the flight disruptions are outside of the carrier’s control (e.g., a result of government
The focus is not on whether the flight disruptions are within or outside the carrier’s"
k1121j 1


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