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United CEO did exactly the right thing, former American Airlines CEO says

提交時間：4年之前

Somebody made a big mistake by dragging a passenger from a United flight, but the airline's CEO did "exactly the right thing" by apologizing on Tuesday, former American Airlines CEO Bob Crandall told CNBC. In his latest statement, United CEO Oscar Munoz said the airline took "full responsibility" and vowed that a thorough review would take place. (www.cnbc.com) 更多...

Christian Parada

12 個會員評論

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Isaac Vogelzang 4年之前 6

Thought of a good slogan or ad for Southwest or Delta (or Jetblue or Alaska) that would say "We beat our competition, not our customers!"

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Bernie20910 4年之前 3

And so the spin doctoring ratchets up another notch.

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matt jensen 4年之前 3

Hope Munoz ran his railroad better than he runs UAL

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dnorthern 4年之前 3

UALs CEO did not take ful responsibility until public backlash became heightened. Crandall is wrong and an apologist

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s2v8377 4年之前 2

I miss Mr. Crandall, he was a true airline manager. I wish he was still running American.

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bentwing60 4年之前 1

The rank and file don't!

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Pileits 4年之前 0

I had the same question. But the press LUV"S to put out falsifications then refer to it as news.

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Tom Lyons 4年之前 -1

Wasn't this plane and crew affiliated with Republic Airways? I know UAL is the fatter target, but why isn't Republic the "offending" party?

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David Barnes 4年之前 3

As Ruger mentions, it was marketed as a United product (It was Republic Airways dba United Express.), with United branding on the plane and a United flight number. The flight was sold by United, and indeed Republic doesn't sell tickets directly, only through their partners.

Additionally, from all reports, it was a UAL gate agent who made the decisions which passengers to disembark and when to call the security officers.

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