Somebody made a big mistake by dragging a passenger from a United flight, but the airline's CEO did "exactly the right thing" by apologizing on Tuesday, former American Airlines CEO Bob Crandall told CNBC. In his latest statement, United CEO Oscar Munoz said the airline took "full responsibility" and vowed that a thorough review would take place. (www.cnbc.com) 更多...
As Ruger mentions, it was marketed as a United product (It was Republic Airways dba United Express.), with United branding on the plane and a United flight number. The flight was sold by United, and indeed Republic doesn't sell tickets directly, only through their partners.
Additionally, from all reports, it was a UAL gate agent who made the decisions which passengers to disembark and when to call the security officers.