Having completely lost the goodwill of its passengers, Qantas has got on the front foot by publishing its own report card. The good news for long-suffering customers is that the airline is getting its act together, and although it has a long way to go, things are on the up for the flying kangaroo. This looks like a new approach from Qantas Today's report card is a smart move by Qantas, as rather than the CEO lecturing customers to get "match fit," the airline is now telling… (www.msn.com) 更多...
