Back to Squawk list
  • 23

Why Waiting Is Torture

提交時間:
 
SOME years ago, executives at a Houston airport faced a troubling customer-relations issue. Passengers were lodging an inordinate number of complaints about the long waits at baggage claim. In response, the executives increased the number of baggage handlers working that shift. The plan worked: the average wait fell to eight minutes, well within industry benchmarks. But the complaints persisted. (www.nytimes.com) 更多...

Sort type: [Top] [Newest]


preacher1
preacher1 3
What they gonna do about "###,you are # 17 in line for takeoff, follow ### blah blah blah.
andytyler
Andy Tyler 3
build more runways
cubpilot7
Pat McKinzie 3
No didn't you read the article? THey just need longer taxiways. :>)
ptsmith24
Patrick Smith 1
Longer taxiways means the bags take longer to get to the carousel, too :-P

preacher1
preacher1 2
Oh that's right, and then next gen will get us all out quicker.lol
rivardj
John Rivard 1
Whoever did this study apparently only looked at terminals A & B. The wait for terminal C luggage is generally 30 to 45 minutes and that is after walking from terminal E which takes 10 to 15 minutes.

登入

還沒有帳戶嗎? 現在就註冊(免費),設置諸多客制化功能、航班提醒等等!
您知道FlightAware航班跟蹤是由廣告支持嗎?
通過允許展示來自FlightAware.com的廣告,您可以幫助我們使FlightAware保持免費。我們努力使我們的廣告保持相關性,同時不顯突兀,以創造一流的體驗。在FlightAware上將廣告加入白名單快速而簡單,或者請您考慮選擇我們的高級帳戶.
退出